Online Shopping Scams

Protect yourself from fake online stores, counterfeit products, and e-commerce fraud. Learn to shop safely in the digital marketplace.

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How Online Shopping Scams Work

Online shopping scams involve fraudulent websites or sellers that advertise products they don't actually have or intend to deliver. These scams often use stolen product images and fake reviews to appear legitimate, targeting bargain hunters with prices that seem too good to be true.

Scammers may also sell counterfeit versions of popular products, particularly luxury goods, electronics, and medications. These fake products can be dangerous and provide no warranty or customer support.

Common Examples

Fake Online Stores
Professional-looking websites that take payments but never deliver products or send counterfeit items.
Social Media Shopping Scams
Fraudulent ads on Facebook, Instagram, and other platforms advertising products that don't exist.
Counterfeit Product Sales
Fake designer goods, electronics, or medications sold as authentic products at discounted prices.
Non-Delivery Scams
Legitimate-looking stores that collect payment but never ship the purchased items.

Warning Signs

  • Prices significantly below retail or market value
  • Website has poor design, spelling errors, or broken links
  • No physical address or customer service contact information
  • Only accepts wire transfers, gift cards, or cryptocurrency
  • No secure payment options or SSL certificates
  • Fake customer reviews or no reviews at all
  • Pressure to buy immediately with limited-time offers

How to Protect Yourself

  • Research the seller and read independent reviews
  • Use secure payment methods like credit cards
  • Look for SSL certificates and secure checkout processes
  • Be wary of deals that seem too good to be true
  • Check return and refund policies before purchasing
  • Verify contact information and customer service
  • Use reputable shopping platforms and marketplaces

What to Do If You've Been Scammed

  1. Contact your payment provider immediately to dispute the charge
  2. Document everything - save screenshots, emails, and transaction records
  3. Report to the platform where you found the seller (if applicable)
  4. File complaints with FTC, Better Business Bureau, and local authorities
  5. Leave reviews to warn other potential victims
  6. Monitor your accounts for unauthorized transactions
  7. Consider credit monitoring if personal information was shared

How to Report Shopping Scams

Federal Trade Commission (FTC)

Report online shopping fraud and scams

Report to FTC
Better Business Bureau (BBB)

File complaints against fraudulent businesses

Report to BBB

Shop Smart, Stay Safe

When shopping online, remember: if a deal seems too good to be true, it probably is. Stick to reputable retailers and always use secure payment methods.

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