Tech Support Scams

Protect yourself from fake technical support, computer repair fraud, and software scams. Learn to identify legitimate tech help from fraudulent schemes.

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Warning: Tech support scammers often target elderly users and those less familiar with technology. Remember: Microsoft, Apple, and other legitimate companies never make unsolicited support calls.

How Tech Support Scams Work

Tech support scammers use fear tactics to convince victims their computers are infected or at risk. They may call claiming to be from well-known companies like Microsoft or display fake pop-up warnings on websites. Once they gain the victim's trust, they request remote access to the computer or payment for unnecessary services.

These scams are particularly effective because many people are not confident about computer security and are willing to pay to protect their devices and personal information. Scammers exploit this uncertainty and fear to pressure victims into quick decisions.

Common Examples

Fake Microsoft Support Calls

Scammers call claiming to be from Microsoft, saying your computer is infected and offering to fix it for a fee.

Pop-up Warning Scams

Fake security warnings appear on your screen with phone numbers to call for immediate computer repair.

Remote Access Scams

Fraudsters gain remote access to your computer, install malware, or steal personal information while pretending to help.

Fake Antivirus Software

Scammers sell worthless or malicious software claiming it will protect your computer from threats.

Warning Signs

Unsolicited calls claiming your computer has viruses or problems
Pop-up warnings on your computer claiming it's infected
Callers claiming to be from Microsoft, Apple, or other tech companies
Requests for remote access to your computer
Demands for immediate payment to fix computer problems
High-pressure tactics claiming your computer will be damaged
Requests for credit card information over the phone

How to Protect Yourself

Never give remote access to unsolicited callers
Legitimate tech companies don't make unsolicited support calls
Don't click on pop-up warnings or call numbers they provide
Use reputable antivirus software from known companies
Get computer help from trusted local technicians
Be skeptical of urgent computer repair claims
Hang up on unsolicited tech support calls

What to Do If You've Been Scammed

Disconnect immediately if you gave remote access to your computer
Run antivirus scans to check for malware or unwanted software
Change all passwords for important accounts
Contact your bank if you provided credit card or banking information
Consider professional help to clean your computer if it was compromised
Report the scam to FTC, FBI IC3, and the impersonated company
Monitor accounts for unauthorized access or charges

How to Report Tech Support Scams

Federal Trade Commission (FTC)

Report tech support fraud and scams

Report to FTC

Microsoft Scam Reporting

Report fake Microsoft support scams

Report to Microsoft

Remember: You Called Them, Not the Other Way Around

Legitimate tech support only helps when YOU contact THEM. If someone calls you claiming to offer tech support, it's almost certainly a scam. Hang up and contact the company directly if you have concerns.

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